Customer Services Why Should I Purchase From

We have been in business since 2002 and were one of the first online sellers of custom knives. Largest Selection Our knives are NEW directly from the Damascus Knives Shop. We offer the largest selection of new custom knives and all of them are listed with photographs and full specifications. We keep our knives perfectly new, we do not display our knives at knife shows so as to prevent the knives from getting a traveled, worn, and handled look. Our knives are also not handled at a storefront nor are our knives sent back and forth to a photographer. Fastest Delivery Worldwide We stock all of the items we sell and ship 95% of all orders the same business day. We use Dhl International shipping for guaranteed next-day and two-day delivery. You will be amazed at how fast your item arrives. You can even Email Us anytime to place an order. Satisfaction Guarantee We guarantee that you will be satisfied with your knife purchase. If you are not satisfied, then return the item within 7 days of delivery in its original condition and packaging and we will refund the purchase price

Yes, all of our knives are purchased new directly from the Damascus Knives Shop. We are proud of the fact that we purchase each knife we list from the artist Damascus Knives Shop. We invest our time AND money in each knife we list at damascusknivesshop.com

You have found the right place to start your collection. We recommend researching custom knives on our site, purchasing custom knife Books and reading the knife magazines (‘Blade’, ‘Knives Illustrated’ & ‘Tactical Knives’) to explore different knives. We would love to help you make a selection from our website by Email, our Email is info@damascusknivesshop.com

We HIGHLY recommend that international customers, sign-up for professional Package Forwarding DHL. Shipping methods that are offered by the service include: DHL International , EMS , Fedex and DHL. Their rates are extremely competitive and allow for full control of the shipment.

We require full payment before any knife is shipped.

A custom knife is a term used to describe a handmade knife made by an individual Damascus Knives Shop.

All of the knives we sell can be used and are high quality functional cutting tools. Many people choose to reserve their custom knives for collectible or investment purposes.

Also called Pattern Welded Steel, is a combination of two or more steels forge-welded to create a unique pattern by a folding technique. After a damascus blade is finished, the surface of the damascus steel is treated with acid or blued to reveal the grain pattern of the steel layering process. Creating damascus steel has become its own form of cutlery art.

We realize that great customer service is essential to success as an online store.
We are here to help. We will return all email inquiries within 1-2 business day. It is our pledge to have the best customer service department in the business.

If you are looking for a specific knife that is not on our web site, email us with a product description including any product number, color, style or material. We will send back a quote usually within one business day. We have access to all major knife brands.

We Offer our customers a peace of mind guarantee for returns. If you are not happy with your purchase, we will offer a full refund of the product’s price if it is returned within 14 business days of you receiving the item. We will process the refund within 1-3 business days upon receiving the item.
Customers are required to pay for return shipping. An unconditional full refund will only be issued upon receiving the returned item in its original condition. Deliberate tampering or misuse of the item will nullify the refund. Shipping charges are not refundable

We do not share the information gathered through this web site with any 3rd party. All payment information is entered through a secure server with SSL encryption.

You must be 18 years of age or older to order. It is the purchasers responsibility to know their state and local laws pertaining to the merchandise for sale on this site.

Caution:
The knives sold on this website are extremely sharp and must be handled with caution.

Ordering Questions:
If you have questions about ordering, please info@damascusknivesshop.com

You must be at least 18 years of age in order to purchase any knife from this site. Purchaser is responsible for compliance with all applicable laws and regulations and shall certify that he or she is not prohibited under any Federal, State, or local law and/ or by any court order from the purchase, acquisition or possession of knives. We will not ship any knives to New York City (Five Boroughs). By ordering, purchaser agrees that Damascus Knives Shop LLC has no liability to the purchaser, or any person, whatsoever arising from any use or possession of purchase products. No warranty, representation or condition of any kind, express or implied (including no warranty of merchant ability or of fitness) has been made and that none shall be implied by law. When we ship internationally, any customs fees involved with the order will be paid by the purchaser; we will not be responsible or liable for any foreign delay, seizure or customs fees.